Helping you engage with bereaved customers (and those who have a critical illness)
This 1-hour training session provides an understanding of how bereavement may impact customers and how they engage with you as an organisation.
£29.00 Plus Vat
This course is for Frontline Staff, those dealing with customers on a day to day basis. It is a practical, confidence building toolkit session with useful takeaways.
Whatever the circumstances, the death of a loved one can be heartbreaking and challenging. It impacts individuals in different ways.
This 1-hour training session provides an understanding of how bereavement may impact customers and how they engage with you as an organisation.
We will explore how to support bereaved customers with empathy and respect in practical and reasonable ways to avoid any additional distress. We will also explore how to navigate conversations and support customers and their families with critical illnesses.
We will cover:
- Understanding bereavement – data, language and impacts
- Understanding critical illness and its impacts
- Understanding the customer’s perspective, priorities and behaviours
- Providing compassionate and appropriate support
- Providing practical support
Please note, this series of mini workshops will be delivered throughout 2025. Your staff can build up a fantastic portfolio of aids to use on a day to day basis as they attend our Mini Toolkit Workshops.
TO BOOK: Book online or email Deborah@createsolutions.co.uk / phone 0161 870 6637. Zoom details will be sent in advance of the session.
