Understanding Neurodiversity: To help you engage with customers
This 1-hour training session provides an understanding of neurodiversity, including some of the neurodiverse conditions, and the challenges individuals face when engaging with organisations.
£29.00 Plus Vat
This is an essential course and is especially relevant for Frontline Staff and those dealing with customers on a day to day basis. A practical, confidence building toolkit session with useful takeaways.
Supporting Neurodivergent customers isn’t just good business, it’s an essential step towards inclusivity and fairness. It’s vital to build a team that understands and values neurodiversity, ensuring a positive experience for every customer.
This 1-hour training session provides an understanding of neurodiversity, including some of the neurodiverse conditions, and the challenges individuals face when engaging with organisations.
We will also cover appropriate and respectful communication techniques to ensure customers receive the support they need and achieve a good outcome.
We will cover:
- Understanding neurodiversity – conditions, terminology and impacts
- Recognising and acknowledging disclosures
- Understanding communication preferences
- Appropriate and respectful communication techniques
- Providing practical support to your customers
Please note, this series of mini workshops will be delivered throughout 2025. Your staff can build up a fantastic portfolio of aids to use on a day to day basis as they attend our Mini Toolkit Workshops.
Book online or email Deborah@createsolutions.co.uk or phone 0161 870 6637. Zoom details will be sent in advance of the session.
