Consumer Duty – having your “Ducks in a Row” and staying on track!
Take this hour to have a breather – take stock and have a reminder of what firms should have done, should be doing whilst gaining some insight into good and poor practice.
Hear and see how others have developed their Consumer Duty programmes and can evidence it at the touch of a button.
£0.00 Plus Vat
Preparing for your 2nd Consumer Duty Board Report
The Consumer Duty has been in play now for some time and firms will be coming up to the anniversary of producing their Consumer Duty Board Reports ready for approval and challenged by the board in the next few months.
We have seen so much good work in the industry but as the saying goes there is no standing still – we cannot become complacent and there is always room for improvement.
Take this hour to have a breather – take stock and have a reminder of what firms should have done, should be doing whilst gaining some insight into good and poor practice.
Hear and see how others have developed their Consumer Duty programmes and can evidence it at the touch of a button.
As a reminder, you know Consumer Duty is not a once a done process… (No Consumer Duty plans gathering dust and cobwebs in our cupboards!)
Be prepared to share some of your challenges, but also some of your successes and also get a flavour and hear from experts including Ex FCA staff on how the Consumer Duty is having an impact on businesses and of course customers.
Understand how the consumer duty is now taking hold…
Speaker biography
This session will be held by Julia Hillman. She spent 17 years at the SFA, FSA/FCA, PRA and the Bank of England, working in a variety of leadership and decision-making roles. Her expertise is advising financial services firms across several subject matters including authorisations, compliance, financial crime and fraud prevention, governance and board effectiveness, risk management, consumer duty, customer journeys, product development, regulatory engagement and remediation.
To book: Book online or email Deborah@createsolutions.co.uk or phone 0161 870 6637. The session will be held via Zoom and details will be sent to delegates in advance of the session.
Please note: the maximum number of attendees is 3 per firm (if you require more places, please contact us and we will let you know if we can accommodate due to cancellations). If you/any staff members are unable to attend, please do let us know so we can offer the place to somebody else.
