Mastering the FCA Code of Conduct! (Annual refresher course )

It is essential that staff understand the FCA Code of Conduct and how it applies to them. Under SM&CR staff must undertake annual individual Conduct Rules relevant to their role. Our engaging session is designed to bring the rules to life through real-life examples and interactive discussions.

Just like the Highway Code, which helps keep road users in check, the FCA Code of Conduct aims to ensure that staff and those with senior roles are held accountable for their actions. Ignorance is not bliss – breaching these rules can lead to penalties for individuals.

Online modules can be useful but the knowledge and understanding of the subject sticks better with interaction, engaging and memorable case studies. Delegates will learn from each other and be able to ask questions. They will be able to truly grasp the Code of Conduct.

During this session, we will cover:

• The FCA Code of Conduct Rules: What they are and why they matter.
• Expected Behaviours: How individuals should conduct themselves in various roles.
• Consequences of Breaches: What happens when the rules are not followed.
• Interactive sessions.

This session is perfect for anyone working in Sales, Admin, Claims, Renewals, or any role within a general insurance regulated firm as a refresher or for anyone who has not yet had any formal training in this area.

To book: please book online or email Deborah@createsolutions.co.uk / phone 0161 870 6637. Zoom details are included in your email confirmation when booking online or will be sent in advance.