On the 25th November 2023 in Yorkshire, our very own Karen Shenton will be taking to the sky on the...

Speech by Nisha Arora, Director, Consumer and Retail Policy at the FCA, delivered at the TISA Vulnerability Conference. Read full article here…. read more

During our recent Annual Workshop in December, we heard from David Cain, Founder and Managing Director from Prevention Through Connection... read more

Creation of a baseline financial resilience regulatory return

In March 2025, The FCA published findings from our review of firms’ treatment of customers in vulnerable circumstances, as well... read more

Following our recent face to face workshop on the 1st December 2023 in Manchester, we are holding a Bitesize session:... read more

The Financial Conduct Authority (FCA) has found that while life insurers provide good service to bereaved customers, they need to... read more

International Self-Care Day (ISD), on 24 July each year, provides a focus and opportunity to raise the profile of healthy... read more

We are supporting The Insurance Charities Awareness Week. Who are The Insurance Charities? The only charity for the UK and Irish insurance... read more

  From 1 March claims management companies will have new restrictions to comply with to prevent excessive fees being charged to... read more