The High Court today approved Amigo Loans Limited scheme of arrangement (the scheme) to provide redress to customers who are due it for being mis-sold loans and who raise a complaint. The court-approved scheme is an improvement on last year’s failed proposal and has the support of the Independent Creditors Committee,...
The past few years has certainly focussed our minds on those in society that are vulnerable and how we can struggle to protect them at times. Our session aims to highlight how important it is that we (as staff and consumers ourselves) all better understand how the vulnerable can be protected...
This is an essential course for those on the frontline dealing with customers. It is also ideal for Vulnerable Customer or Wellbeing Champions, Mental Health Champions, Team leaders, Compliance, Training, Customer Service and Audit functions etc. Many of our clients have made great progress in embedding the regulatory requirements around...
We are bringing this important free Bitesize session to our clients on the topic of Cyber Crime. Against a backdrop of war in Ukraine, and the growth in Sanctions and Money Laundering issues, does that mean we can switch our attention away from Cybercrime? The answer is, of course, no! In fact,...
The FCA has now published its business plan for 2022/23 and their strategy for the next 3 years. They have taken on 200 new staff recently, increased their staff numbers in Edinburgh and will be opening an office in Leeds. They have issued commitments, outcomes and metrics and are very clear on...
We are delighted to have Alan Chandler present our next Insurance Infusion session on 20th May 2022 3-4pm. This is FREE of charge to our clients. Overview: In these challenging times understanding clients' accounts has never been more important for brokers and underwriters alike, with tremendous scrutiny now being put on clients'...
Following the FCA’s policy statement PS19/8 the FCA confirmed the annual increase in award limits in 2019. The next change to Financial Ombudsman service (FOS) award limits will be implemented on 1st April 2022. Please click the link here for the full article
on 24 March the FCA set out the points that you should consider regarding your firm's operational and cyber resilience following Russia’s invasion of Ukraine.. Click link for full article....
Our incredibly popular course ‘All you need to know about Insurance in a Day’ has been running for over 15 years and hundreds of people from our industry have benefited from attending in helping them gain some basic but wide and varied knowledge about insurance and our industry to help...
Since the FCA published its first consultation paper in May 2021 (CP21/13), it has revised some of its proposals and these were contained in a second consultation paper (CP21/36) issued in December 2021. This is our second webinar on this very important topic. The FCA’s consultation period has now ended and they...
