Events
Commercial Property Insurance – Dealing with Under Insurance – 25th May 4.00-5.00pm
We are delighted to have Alan Chandler present our next Insurance Infusion session on Thursday 25th May 2023 (4-5pm) This is FREE of charge to our clients. Commercial Property insurance dealing with under insurance. It is estimated that at least 80% of policies have incorrect sums insured! This presentation looks at the...
How to Write Clear Documents that Customers can Understand – 13th April 2023 10.30am – 11.45am
Just because we know what we mean, doesn’t mean our Customers do. The FCA Consumer Duty requires us to help Customer’s understanding. This is not just our documents, Emails, telephone calls, websites and terms and conditions. Writing simple documents is a skill we all need to learn. Let an expert...
The problems of under insurance in Personal Lines insurance products – 14th April 2023 3.00-4.00pm
We are delighted to have Alan Chandler present our next Insurance Infusion session on Friday 14th April 2023 (3-4pm) This is FREE of charge to our clients. The problems of under insurance in Personal Lines insurance products This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK,...
FCA sets out potential interventions to reform multi-occupancy buildings insurance market
The Financial Conduct Authority (FCA) has today set out a range of recommendations and other potential remedies designed to give leaseholders greater protections from high prices and ensure the buildings insurance market operates better for leaseholders. To read the full press release click here... To read the FCA Report on insurance...
FCA writes to firms on Product Governance and Fair Value expectations and actions ahead of the 30 September 2022 deadline for fair value assessments.
The FCA has written to firms to lay out their Product Governance and Fair Value expectations and actions (manufacturers and distributors) following a multi-firm-review ahead of the 30 September 2022 deadline for fair value assessments. ****The letters were both written on 29 July: The FCA expressed its dismay to insurance manufacturers for...
Bitesize session – Assessing the Competence of your staff – 18th August 2022 (10-11am)
Create Solutions are delighted to offer this FREE 1-hour Bitesize session for our clients on the topic of Assessing the Competence of your staff. FCA see having competent staff as a cornerstone of firms delivering good outcomes for consumers. As such, the subject has its own part of the FCA Handbook,...
An introductory overview of Commercial Package Insurance – 22nd September 2022
Ideal for those who have not had any formal training in this area, or as a refresher. Some firms may also find it useful to include as part of their induction programmes. This two-hour on-line training session will provide a practical look into the various sections of a typical commercial...
An introductory overview of Commercial Package Insurance 22nd September 2022
This two-hour webinar will provide a practical look into the various sections of a typical commercial package insurance policy, what is covered and what protection a commercial customer actually obtains, so that brokers, underwriters and claims staff alike can be confident when explaining the different sections of cover. Most Commercial insurances...
Staying Grounded – 29th July 2022 12-1pm
This is our third wellbeing session. You can see we are more than a firm offering compliance support and training. Staff wellbeing is important, and these FREE sessions are aimed at helping our clients and their staff. They are free, so grab them. Some firms may want to incorporate these...
Senior Managers – Protect yourself if it all goes wrong
Create Solutions are delighted to offer this 1.5 hour (max) Booster session for Senior Managers on 8th July 2022. If something goes badly wrong at your firm, you may be held personally responsible by the FCA. (Unless that is you can prove you took “Reasonable Steps” to avoid the failure). All Senior...
Emotional Eating – 30th June 2022 12-1pm
This is our second wellbeing session. We are putting on these FREE sessions for our clients. Some firms may want to incorporate these sessions into their overarching staff wellbeing strategy. Recently we looked at Staying Focussed and our June 2022 session is going to be on the topic of Emotional Eating....
Supporting Bereaved Customers – 25th May 2022 (2-4pm)
This is an essential course for those on the frontline dealing with customers. It is also ideal for Vulnerable Customer or Wellbeing Champions, Mental Health Champions, Team leaders, Compliance, Training, Customer Service and Audit functions etc. Many of our clients have made great progress in embedding the regulatory requirements around...
Cybercrime 2022
We are bringing this important free Bitesize session to our clients on the topic of Cyber Crime. Against a backdrop of war in Ukraine, and the growth in Sanctions and Money Laundering issues, does that mean we can switch our attention away from Cybercrime? The answer is, of course, no! In fact,...
Financial awareness – a plain English overview for all insurance staff on how to understand clients’ accounts
We are delighted to have Alan Chandler present our next Insurance Infusion session on 20th May 2022 3-4pm. This is FREE of charge to our clients. Overview: In these challenging times understanding clients' accounts has never been more important for brokers and underwriters alike, with tremendous scrutiny now being put on clients'...
All you need to know about Insurance!
Our incredibly popular course ‘All you need to know about Insurance in a Day’ has been running for over 15 years and hundreds of people from our industry have benefited from attending in helping them gain some basic but wide and varied knowledge about insurance and our industry to help...
Book now 28th October 2021 Free Bitesize session- 10-11am
You may be familiar with the term Management Information (MI) and you may have heard that the FCA will be looking more closely at outcome testing in the future. But what does this actually mean in practice? What does it mean in a small high street commercial firm, a large call...
